Your Privacy Is Our Priority

During the registration, login, and service use process at ck866, we collect various types of information. This information comes from two main sources — what you provide directly and what our technology records automatically.

1.1 Information You Provide Directly

When you create an account, verify your identity, or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address (for communication and verification)
• National ID card or passport details (where identity verification is required)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay numbers
• Messages sent via live chat or email

1.2 Automatically Collected Information

While you use our platform, certain technical information is recorded automatically. This information is used to improve site performance and prevent fraud:

• IP address and device identification information
• Browser type, operating system, and screen size
• Time of site access, page visit data, and session duration
• Log data from gaming or betting activity
• Information obtained through cookies and similar tracking technologies

ck866 uses collected information only for specific and lawful purposes. We never sell your information or disclose it to third parties for profit.

2.1 Primary Use

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and payment transactions
• Ensuring the distribution of bonuses, promotions, and rewards
• Providing 24/7 live chat and email support
• Managing the VIP program and determining membership levels

2.2 Security & Compliance

• Preventing fraud, money laundering, and unauthorized access
• Applying responsible gaming policies and setting account limits
• Age verification — ensuring services are only available to those aged 21 or older
• Meeting legal obligations and resolving disputes

2.3 Service Improvement

• Analyzing and improving platform performance
• Taking user preferences into account when introducing new games and features
• Providing a customized experience and relevant offers

Ensuring the security of your information is one of ck866's top priorities. We use industry-standard technical and organizational measures that protect your information from unauthorized access, alteration, disclosure, or destruction.

3.1 Technical Safeguards

• SSL/TLS Encryption: All data transmissions are secured by SSL encryption, preventing third parties from reading information during transfer.
• Data Encryption: Sensitive information stored on our systems is kept in an encrypted state.
• Firewall & Access Control: Only authorized personnel can access your information.
• Regular Audits: Regular checks are carried out to identify security vulnerabilities.

3.2 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period as required by legal obligations, dispute resolution, or policy enforcement. Once no longer needed, information is securely deleted or anonymized.

The ck866 website uses cookies and similar technologies that improve your browsing experience and help the platform function correctly.

4.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and core site functionality — they cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language or theme.
• Analytics Cookies: Anonymous statistics collected to understand how users interact with the site.

4.2 Cookie Control

You can choose to accept or reject cookies by changing your browser settings. However, disabling essential cookies will prevent certain important features of the site from working and will make it impossible to maintain your login session.

ck866 does not sell your personal information or disclose it for commercial purposes. However, in certain circumstances, necessary information may be shared with our trusted service providers.

5.1 When Data Is Shared

• Payment Processing: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification: As part of the KYC (Know Your Customer) process, information may be shared with trusted verification agencies.
• Technical Services: Providers of hosting, cybersecurity, or analytics services may access limited information — but only within the scope of their specific duties.
• Legal Obligations: Information may be disclosed based on a court order or a lawful request from law enforcement authorities.
• Fraud Prevention: Cooperation with relevant authorities to prevent fraudulent or criminal activity.

All third parties we work with are bound by data protection agreements and may not use your information for their own purposes.

As ck866 operates on a global infrastructure, your information may in some cases be processed or stored outside Bangladesh. For any such transfer, we ensure that applicable data protection standards are maintained.

We only transfer data to countries or service providers that ensure adequate protective measures are in place. Appropriate contracts or protective mechanisms are in force for any international transfer.

ck866 believes that every user has a natural right over their own information. Your key rights are described below:

7.1 Access & Correction

You have the right to view the personal information stored in your account at any time and to request a correction if any information is inaccurate. Providing accurate information is also important for your own security.

7.2 Right to Deletion

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete information that is necessary to meet legal obligations or to resolve an active dispute.

7.3 Objection to Processing

You have the right to object to the use of your information for direct marketing purposes. We will process any such request accordingly.

7.4 How to Exercise Your Rights

To exercise any of the rights mentioned above, email [email protected] or contact our support team via 24/7 live chat. Your request will generally be processed within a reasonable time.

• The right to receive a copy of your own information
• The right to correct inaccurate information
• The right to request deletion of your information under certain circumstances
• The right to opt out of marketing communications
• The right to request restriction of data processing

ck866 is only for individuals aged 21 and above — "For 21+ Only". We do not knowingly collect any personal information from minors.

Age is verified during the registration process. If a user creates an account with a false age and is later found to be a minor, that account will be closed immediately and all associated information will be deleted.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

ck866 may update this privacy policy from time to time — as a result of technical changes, legal obligations, or changes in the scope of services. After each update, the "Last Updated" date at the top of the page will be revised.

For significant changes, we will notify you by email or through the platform. Continued use of the platform after changes are made will be considered acceptance of the new policy.

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always here for you. Use the following channels to get in touch with ck866: